Refurbished Return Policy
Shop with confidence. Here's exactly how returns, refunds and our change-of-mind window work on refurbished Macs and devices from Macfixit Australia — proudly Australian owned and operated since 2005.
This policy applies to refurbished items. Brand-new products follow our standard returns policy.
3-Day Free Returns — changed your mind? Return it free3-Day Window
Change your mind within 3 days of delivery for a free return.
Inspected on Return
Every return is checked and must be in the same condition as shipped.
Sealed Refurbished
Apple factory-refurbished sealed units: change of mind incurs a restocking fee.
No Damage
Physical or liquid damage voids a change-of-mind return.
Changed your mind? You have 3 days
If you've simply changed your mind or ordered the wrong item, you can return it — free of charge, with no restocking fee — as long as you contact us within 3 days of delivery.
Contact us within 3 days
Reach out through our contact page with your order number and the reason for the return to request a Return Authorisation (RMA).
Pack it as it arrived
Return the item unused and complete — with all accessories, tags and original packaging — in the same condition we shipped it.
We inspect & refund
Once it arrives and passes inspection, we refund you to your original payment method within 7 business days.
Apple factory-refurbished & sealed items
These are genuine Apple factory-refurbished units supplied brand-new and factory-sealed.
Change of mind = restocking fee
Because these units are sold sealed as new, a change-of-mind return is accepted only with a 15% restocking fee, and only when the unit is returned in the same factory-sealed, undamaged condition in which it was shipped.
Opened, used, damaged or unsealed refurbished units are not eligible for a change-of-mind return. This does not affect your rights if the item is faulty.
Condition & inspection requirements
Every returned item is inspected before a refund is issued. To be accepted, the item must come back to us in the same condition it left us.
Your return must be
- In the same condition as shipped
- Complete with all accessories & cables
- In its original, undamaged packaging
- Showing your RMA number on the parcel
What voids a change-of-mind return
Any sign of physical damage (drops, dents, scratches, cracked glass) or liquid damage means the item can no longer be returned for change of mind. If damage is found during inspection, the return will be declined and the item can be sent back to you at your expense.
Faulty or incorrectly supplied items
Separate from change of mind — and never time-limited to 3 days.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If an item arrives faulty, becomes faulty, or isn't what you ordered, you're entitled to a replacement, repair or refund. Contact us and our certified technicians will assess the item and make it right.
How refunds are issued
Method
Refunds are issued to the same payment method used for your original order.
Timeframe
Processed within 7 business days of your return arriving back at our warehouse.
Frequently asked questions
How long do I have to change my mind?
You have 3 days from the date your order is delivered to request a change-of-mind return. After 3 days, change-of-mind returns can no longer be accepted, though your rights for faulty items always remain.
Do I need to contact you before sending anything back?
Yes. Please contact us first with your order number to receive a Return Authorisation (RMA) number. Returns sent without an RMA may be delayed or declined.
Is there a restocking fee?
No restocking fee applies to standard change-of-mind returns made within the free 3-day window. Apple factory-refurbished sealed units carry a 15% restocking fee for change of mind. Faulty or incorrectly-supplied items never incur a fee.
What if my item has a scratch or liquid damage?
Items with any physical or liquid damage are not eligible for a change-of-mind return. If damage is discovered during inspection, the return is declined and the item can be returned to you at your expense.
How and when will I get my refund?
Approved refunds are issued to your original payment method within 7 business days of the item arriving back at our warehouse. Original shipping charges are not refundable.
Need to start a return?
Have your order number handy and our Melbourne-based team will help you from there.
Contact UsThis policy sits alongside your rights under the Australian Consumer Law, which cannot be excluded. Macfixit Australia · Australian owned & operated since 2005.