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Our goal is to provide you with a consistently superior customer experience—whether at the initial purchase, during the shipping of your product and during the course of usage of your product. The Customer Guarantee lets you know what you can and should expect from Macfixit Australia —and what we’re doing to hold ourselves accountable every day.
We make the following guarantees:
1. We will give you a 30-day, money-back guarantee on all our products. This means you can test drive the product in the convenience of your home. This is of course in addition to the standard manufacturer replacement warranties.
If your order contains a faulty product or a product incorrectly sent, we will of course take back the product and refund your money or send you a replacement product.
If you’re not satisfied and wish to return a product for any other reason, you can do so in the first 30 days and get your money back. Simply return all items in good working order and in undamaged original packaging and we’ll refund the cost of the product.
2. We will treat you with courtesy and respect.
3. We will answer your questions at your convenience.
4. We will quickly address any problem you experience.
You can contact us regarding any order/product related issue by calling 03 9329 4343 or emailing us via our online Contact Us page
If you experience a faulty product or an item that has been incorrectly supplied, we promise to rectify the issue as quickly as possible.
Every Macfixit Australia employee is dedicated to meeting the commitments above and to exceeding your expectations. We are working very hard to serve you better and listen carefully to your feedback. If you have any thoughts or ideas about this Guarantee or about your experience with us, we invite you to share them with us by sending us an e-mail. We take all feedback very seriously.