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Drobo storage offers versatile data storage options for your Mac or PC computers in a clean, sophisticated black case. The standard Drobo storage option allows you to back-up your critical data and access files, folders and applications that are stored on the drive so that you can feel confident that your data is safe and secure, even during a power outage. You can also choose the Drobo mini hard drive enclosure so that you can access information on your older hard drives and take that information with you. Each Drobo external hard drive case and storage unit comes with a 100 percent satisfaction guarantee and a 30-day money-back guarantee.
Our goal is to provide you with a consistently superior customer experience—whether at the initial purchase, during the shipping of your product and during the course of usage of your product. The Customer Guarantee lets you know what you can and should expect from Clickspot Australia (formerly Macfixit Australia) —and what we’re doing to hold ourselves accountable every day.
We make the following guarantees:
1. We will give you a 30-day, money-back guarantee on all our products.
If your order contains a faulty product or a product incorrectly sent, we will of course take back the product and refund your money or send you a replacement product.
If you’re not satisfied and wish to return a product for any other reason, you can do so in the first 30 days and get your money back. Simply return all items in good working order and in unopened original packaging and we’ll refund the cost of the product. We will treat you with courtesy and respect.
2. We will answer your questions at your convenience.
You can contact us regarding any order/product related issue by calling 03 9329 4343 or emailing us via our online Contact Us page
3. We will quickly address any problem you experience.
If you experience a faulty product or an item that has been incorrectly supplied, we promise to rectify the issue as quickly as possible.
Every Clickspot Australia employee is dedicated to meeting the commitments above and to exceeding your expectations. We are working very hard to serve you better and listen carefully to your feedback. If you have any thoughts or ideas about this Guarantee or about your experience with us, we invite you to share them with us by sending us an e-mail. We take all feedback very seriously.