GENERAL RETURNS POLICY:

WE STAND BEHIND THE PRODUCTS WE SELL

Our "30 DAY IRON CLAD GUARANTEE" is backed by our promise that you'll be satisfied with the product or we'll take it back within 30 days. It's that simple. This covers all products on our website except software.

Online Store Returns Policy and Return Instructions:

Change of Mind Returns
We will accept change of mind returns for items purchased online by Australian customers subject to the following conditions:

1. Items must be returned within 30 days of receipt with the packing slip and/or invoice.
2. You are responsible for any costs associated with returning your item to us.
3. Items must be returned in otherwise unused condition, with all original tags/labels/packaging attached and undamaged.
4. We will not accept change of mind returns for software, run-out or clearance items or any items purchased from the “Sale” and "Clearance" sections of our website.
5. If you request an exchange, you must pay us any costs associated with us delivering the exchange item to you and, if the exchange item is of a higher value than the return item, you must also pay us the difference in price. Your exchange item  will be shipped once you have paid for these costs and we have received the return item back and confirmed that it meets  the above conditions.
6. If you request a refund, the purchase price (excluding delivery charges) will be refunded to you (by us crediting your original payment method) once we have received the return item back and confirmed that it meets the above conditions.

Faulty Items Returns

1. If an item is faulty, wrongly described or different from a sample shown then we will meet our legal obligations in the country in which the products were purchased which may include refunding the purchase price and delivery charges or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.
2. We are also required under the Australian Consumer Law to tell our Australian customers that: “Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the  goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure”.  Nothing in this Returns Policy in any way excludes or limits our Australian customers’ rights under the Australian Consumer  Law.

Return Instructions
Please follow the instructions below if you wish to return or exchange and item.  You may return an item purchased online to our store/warehouse in person.


HOW TO RETURN AN ITEM:

Please note: Returns must be initiated by email. Please follow the below instructions:

Return By E-mail

1. Please e-mail customer service from under this link with your name, order date, and sales order reference number.
2. Customer Service will provide you with an RMA reference number to include in your returned item.
3. If you wish to exchange for an item available online, please specify which item you would like to purchase/exchange to instead.  Please note that stock availability is not guaranteed for exchanges.
4. Place items you wish to return in package and return to Attention: Online Returns, Macfixit Australia, 2 Lothian Street, North Melbourne 3051, AUSTRALIA
5. Please include your invoice and your return reference number in the parcel. We urge the use of registered post as a way of tracking the parcel back to us because we will not be held liable for packages lost in transt on its way to us.
6. Once we have received the item and verified the return conditions are met, we will refund or exchange the full purchase price. Please allow 14 days for refunds to be made.
7. Refunds will only be credited to the Credit/Eftpos card or Paypal account of the purchaser.
   

IN-STORE PURCHASE REFUND AND EXCHANGE POLICY

Macfixit Australia Pty Ltd will refund or exchange products other than gift cards or seconds / samples in the country in which they were purchased, subject to the following conditions:

If you change your mind:

• Items must be returned within 30 days of purchase with the original receipt;

• You must provide your name and address;
• The returned items must not be software, run-out or clearance items or any items purchased from the “Sale” and "Clearance" sections of our website.
• The returned items must be returned in otherwise unused condition, with all original tags/labels/packaging attached and undamaged.

If items are faulty, wrongly described or different from a sample shown they must be returned within the specified warranty time with proof of purchase. Unless otherwise specified all items sold on our website are covered by 12 month warranty.

DAMAGED SHIPMENTS: 

If your shipment arrives damaged: You must note the damage on the courier’s / Australia Post delivery record in accordance with the courier policy, save the merchandise in the original box and packing it arrived in, and notify Macfixit Australia / LCD Panels Australia within 24 hours to arrange for a courier / Australia Post inspection and pick up of damaged merchandise. If you do not notify  Macfixit Australia / LCD Panels Australia of damaged goods within the first 24 days of arrival, the regular return policy will override any claim of damage, and your purchase(s) will fall under all current manufacturer restrictions.    

Defective/Dead on arrival non-software products: Products sold on our website may be approved for return by the technical support division of  Macfixit Australia / LCD Panels Australia. The return must be 100% complete, in original and resalable condition, with all original packaging, manuals, registration card(s) and software. Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer.  Macfixit Australia / LCD Panels Australia will match the shipping method and pay for shipping charges on replacement or exchange products. All late, non-defective, and/or incomplete returns are subject to minimum 15% restocking fee. However we will reject any item that has been deemed damaged by the customer or item that has been damaged due to insufficient packing by the customer. 

General Disclaimer

This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, please do not use our website.

General Terms & Conditions

The Macfixit Australia Web site were created by  Macfixit Australia for the exclusive use of our customers, and are intended for research and buying purposes only. No  Macfixit Australia print or online publication may be duplicated, redistributed or modified in whole or part without prior written authorization from  Macfixit Australia. For the purposes of these terms and conditions, " Macfixit Australia " shall be taken to include  Macfixit Australia and macfixit.com.au and macupgrades.com.au. All MacFixit Australia policies, terms and conditions are subject to change without notice. If the General Terms and Conditions provided on our Web site do not answer your specific questions, or if you need more detailed information, please contact your Account Executive at 03 9329 4343.

Macfixit Australia reserves the right to cancel any order without notice for any reason.

Prices Information & Availability

Our website is not a binding quote. Because of the fast-moving nature of the industry, prices, product information and availability are subject to change without notice and at the time of order. We do our best to provide the most accurate, up-to-date information, but errors do occur and we reserve the right to make changes without notice. We also reserve the right to cancel your order and refund you any money owing. Macfixit Australia is also unable to issue price adjustments due to manufacturer price changes after date of original sale. If the price has to be adjusted before shipping we will give you the option of canceling the order or if you if you agree to the price difference, we will ship the product right away.

Anticipated delivery dates are based upon vendor supplied information and are subject to change. Before making an order, we encourage you to check the pricing and availability with us here: http://www.macfixit.com.au/contact-us

Typographic, Photographic and Technical Errors

Although we do our best to achieve 100% accuracy, occasionally errors and inaccuracies do occur. Should you encounter an error or inaccuracy, please inform us so it can be corrected. Products and packaging depicted may differ from stock available at the time of shipment. We reserve the right to substitute equivalent items. If an error is made and a product is listed at an erroneous price,  Macfixit Australia may, at its discretion, refuse or cancel any orders placed at the incorrect price. If an order has been confirmed and charged to your credit card at the incorrect price,  Macfixit Australia shall have the right to immediately issue a credit in the amount of the incorrect price.

Except where to do so would otherwise cause any part of these Terms to be illegal, void or unenforceable, Macfixit Australia:

•    excludes all conditions and warranties implied into these Terms;
•     to the fullest extent permitted by applicable law, is not liable to you or anyone else for any loss or damage, however caused (including negligence), which may be directly or indirectly suffered, in connection with use of this website; and
•    excludes liability (whether that liability arises under contract, tort (including negligence) or statute)) for any special, indirect or consequential loss or damage (including without limitation loss of revenue and loss of, or damage to, data) suffered or incurred in connection with this website.

•    prices may vary from store location. Errors and omissions excepted.

Limitation of Liability

Without limiting the general disclaimer, Macfixit Australia Pty Ltd:

•    makes no warranty as to the completeness or accuracy of any material or as to its merchantability or fitness for a particular purpose.  Macfixit Australia Pty Ltd is not liable to you or anyone else if errors occur in the information on this website or if that information is not up-to-date; 
 
•    will not be liable for disruptions to this website; and
•    is not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this website or an external site.  You must take your own precautions to ensure that whatever you select for use from this website is free of viruses or anything else that may interfere with or damage the operation of your computer systems. 
 

Under no circumstances, including but not limited to any act or omission on the part of Macfixit Australia Pty Ltd, will Macfixit Australia Pty Ltd be liable for any indirect, consequential and/or incidental damage or loss of profits whatsoever which result from any use or any access of, or any inability to use or access, this website. 
 

To the fullest extent permitted by law, the liability of Macfixit Australia Pty Ltd for any breach of any implied warranty or condition which cannot be excluded is limited at Macfixit Australia's option to the following:

•    in the case of goods supplied or offered by Macfixit Australia Pty Ltd, the replacement of the goods or the supply of equivalent goods, the repair of such goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired; and 
 
•    in the case of services supplied or offered by Macfixit Australia Pty Ltd, the supply of the services again or the cost of having the services supplied again.

Warranty Disclaimer and Limitations on Liability:

Macfixit Australia PASSES THROUGH TO ITS CUSTOMERS ALL MANUFACTURERS' WARRANTEES AND GUARANTEES THAT ARE PROVIDED FOR THE PRODUCTS IT SELLS.  Macfixit Australia MAKES NO ADDITIONAL OR INDEPENDENT WARRANTIES (UNLESS STATED OTHERWISE).

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW,  Macfixit Australia DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  Macfixit Australia SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFITS OR OPPORTUNITIES), OR PUNITIVE DAMAGES, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE MAXIMUM LIABILITY OF  Macfixit Australia FOR ALL DAMAGES SHALL BE LIMITED TO AN AMOUNT NOT TO EXCEED THE PURCHASE PRICE OF THE PRODUCT. LIKEWISE,  Macfixit Australia WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ITS WEB SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. ALL MERCHANDISE IS SOLD "AS IS". PLEASE CHECK MANUFACTURER PACKAGING AND MATERIALS FOR COMPATIBILITY.  Macfixit Australia MAKES NO WARRANTY AS TO THE PERFORMANCE OF ANY MERCHANDISE SOLD. WE ARE NOT RESPONSIBLE FOR SYSTEM DOWNTIME, LOST DATA, ETC.

THIS DISCLAIMER BY  Macfixit Australia IN NO WAY AFFECTS THE TERMS OF ANY APPLICABLE MANUFACTURERS WARRANTIES OR GUARANTEES.  Macfixit Australia WILL PROVIDE COPIES OF SUCH WARRANTIES AND GUARANTEES UPON REQUEST BY CALLING 03 9329 4343 CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.

Title Risk of Loss:
Title to items being purchased passes from  Macfixit Australia to purchaser at the time of shipping. Customer takes on full liability for safety and validity of delivery address given to us at the time of purchase.  Macfixit Australia will not incur any forwarding costs on shipments.  Macfixit Australia shall not be responsible for damages or delays resulting from Acts of God, war, riot, seizure, terrorist activities, embargo, or other acts or events nothing within the reasonable control of  Macfixit Australia.

Logos, Trademarks, Service Marks:
Macfixit Australia, macfixit.com.au, macupgrades.com.au and their respective logos are registered trademarks of  Macfixit Australia Pty. Ltd. and all other distinctive site logos, marks and graphic elements on the macfixit.com.au, macupgrades.com.au Web sites are trademarks of  Macfixit Australia Pty. Ltd. and are subject to applicable trademark protections. All other company, product, and service logos, marks and names in  Macfixit Australia Pty. Ltd. and online advertising are or may be trademarks or service marks of the companies and organizations mentioned. All trademarks and registered trademarks are used to benefit, without intent to infringe on, the holder of the mark.

Internet disclaimer:
Internet connectivity requires access services from an Internet Service provider. Contact your local Service Provider for Internet connectivity and access.

Third Party Service Contracts:
Macfixit Australia is a reseller of various service contracts issued by and performed by third party service providers. We are not the providers of the services described in those contracts, and the third party service provider is the only party responsible for performing, or arranging for performance, of those services. You agree that the third party service provider is solely responsible for fulfillment of the service obligations, and you agree that you will look only to the third party service provider for any loss, claims or damages arising from or relating to the purchase and performance of those services. You also agree to release  Macfixit Australia from any and all claims arising from or relating to the purchase and performance of the services to be provided by the third party service providers. Taxes will be charged to applicable states.

International Orders
At the moment there will be no international orders taken until further notice.

Additional Information:
Macfixit Australia policies are subject to change without notice. We do our best to ship all orders as rapidly and accurately as possible. However,  Macfixit Australia is not liable for late or delayed shipments or system failures. Title to items being purchased passes from  Macfixit Australia to purchaser at the time of shipping. If you purchase items for export, you must obtain from the Federal government certain export documentation. All trademarks and registered trademarks are used to benefit and without intent to infringe on the mark holder.  Macfixit Australia logos are registered trademarks of  Macfixit Australia Pty. Ltd.

Credit Cards:

All credit card transactions are automatically charged via our bank at time of order. We regret that charging your credit card at shipping time is currently not possible.

Shipping:

The estimated shipment times on your order and our website is based on usual product availability, payment processing time and warehouse processing time and does not include transit time. The stock information on our website is an estimation only.

We will use our reasonable endeavours to deliver your Products to you within 10 working days of the date of issue of your Order Confirmation, however, we do not guarantee that we will deliver within this time frame.

We regret that we do not have a facility whereby faulty or incorrectly supplied goods can be picked up by Australia Post or other carriers. If a product is faulty or supplied incorrectly, we request that the customer return the product back to our office. Once the fault is confirmed, we will reimburse the customer for any shipping costs incurred. *** PLEASE NOTE: As long as the item is returned within the 30 Day Money Back Guarantee, we shall reimburse return postage costs as we do cover the cost of shipping the return back to you once it has been replaced. ***

All goods collected or received must be checked immediately on receipt. Any damage, faults, shortages or discrepancies must be advised in writing to  Macfixit Australia within 24 hours of receipt of goods. Signing a carrierʼs delivery note “unchecked” does not absolve the persons receiving the goods from this condition. Macfixit Australia will not replace or refund any items that have been reported damaged after this period.

30-Day Money Back Guarantee for Newer Technology GripStand & GripStand/GripBase Combo

If you are not completely satisfied with your Newer Technology GripStand or your Newer Technology GripStand/GripBase combo for iPad or iPad 2 for any reason, simply contact Macfixit Australia Customer Service within 21 days of your invoice date to request a full refund. No hassle, no restocking fees - that's the Macfixit Australia Difference.

Limit 2 refunds per customer and/or billing address. Offer only valid for the Newer Technology GripStand for iPad or iPad 2 and Newer Technology GripStand/GripBase combos for iPad and iPad 2 (NWTPADNUGGSB2B, NWTPADNUGGSBB, NWTPADNUGGSB, NWTPADNUGGSB2W, NWTPADNUGGS2W, NWTPADNUGGS2B, NWTPADNUGGSBW, NWTPADNUGGSW). This offer is NOT valid on ANY other Newer Tech brand products. This offer EXCLUDES separately sold GripBases (NWTPADNUGGBB, NWTPADNUGGBW) *All Money Back Guarantee requests must be received within 21 days of the original invoice date (ship date of order). All returns must be received within 30 days of original invoice date for a full refund of the original item price paid, less shipping & special discounts, and a waiver of the 15% restocking fee, to be issued via the original payment method. Macfixit Australia's standard return guidelines apply. These are found below.